Warranty & Replacement.
We Stand Behind Every Pair.
At Loyal Hit LLC, we stand behind everything we sell. Every pair purchased on loyalhit.com is backed by our 90-Day Quality Guarantee, plus any applicable manufacturer warranty. If something arrives defective, damaged, or incorrect, we'll make it right with a free replacement or a full refund.
90-Day Quality Guarantee
Every order is covered for 90 days from the delivery date against manufacturing defects, shipping damage, and order errors — plus any manufacturer warranty included with the pair.
What Our 90-Day Guarantee Covers
Our 90-Day Quality Guarantee applies to every pair sold on loyalhit.com and covers the following:
✓ Covered
- Manufacturing defects — sole separation, stitching failure, or a pair that arrives not built as designed
- Shipping damage — pairs damaged in transit before reaching you
- Wrong items — if we ship you the wrong size, colorway, or model
- Missing components — if a pair arrives incomplete (missing laces, insoles, or original box)
What Is Not Covered
✕ Not Covered
- Normal wear and tear from everyday use — sole wear, crease lines, and color fading over time
- Damage caused by misuse, accidents, or use outside the shoe's intended purpose
- Products that have been altered, customized, or modified after purchase
- Issues reported after the 90-day window (these may still be covered by the manufacturer's warranty, where applicable)
Manufacturer Warranty
Many of the brands we carry include an additional warranty provided by the manufacturer, which may extend beyond our 90-Day Quality Guarantee. Warranty length and coverage vary by brand and model.
Damaged or Defective on Arrival
If your pair arrives defective, damaged in transit, or incorrect, email us at contact@loyalhit.com within 7 days of delivery for our fastest resolution — often a replacement or refund without needing to send anything back.
Reporting a bit later is still no problem: the issue remains fully covered under our 90-Day Quality Guarantee either way — reporting within the first 7 days simply unlocks the quickest, return-free path above.
How to File a Warranty Claim
- Contact us. Email contact@loyalhit.com or call +1 (201) 502-3437 with your order number, a description of the issue, and clear photos.
- We review your claim. Our support team will respond within 1–2 business days (Mon–Sat) with the next steps.
- Choose your resolution. For approved claims, you decide: a free replacement pair or a full refund to your original payment method.
- We take care of the rest. If a return is needed, we provide a free prepaid return label and cover all return shipping costs. Refunds are processed within 5–7 business days after we receive and inspect the pair.
Warranty vs. Returns
Our 90-Day Quality Guarantee covers pairs that are defective, damaged, or incorrect. If you simply want a different size or changed your mind, that's handled under our return policy instead — which gives you the same 90 days, the same free return shipping, and zero restocking fees. Either path is free; the difference is really just whether you want a replacement pair or your money back.
For full return instructions, please see our Returns & Refunds Policy.
Customer Support
We typically respond within 1 business day — Mon–Sat, 10am–7pm EST
Phone
Business Hours
Mon – Sat: 10:00 AM – 7:00 PM EST
Sunday: Closed
