Returns & Refunds.
90 Days. Free. No Catch.

Return Eligibility

You can return any pair within 90 days from the delivery date — for any reason, including wrong size, changed your mind, or a defect. We accept returns of both worn-for-fit and unworn pairs, provided the shoes show no signs of outdoor wear and are returned with the original shoebox.

Every pair we sell — from New Balance, Nike, ASICS, Salomon, HOKA, and Adidas — is eligible for return under this policy, with the exception of the items listed below.

Non-returnable items:

• Pairs showing signs of outdoor wear, damage, or alteration beyond trying on indoors
• Pairs returned without the original shoebox
• Personalized or custom-made products (rare, and disclosed at time of purchase)
• Items explicitly marked "Final Sale" at the time of purchase

Return Shipping Costs

Unlike most retailers, we don't split return shipping by reason. Every return ships back free — whether it's a defect or simply the wrong size.

• We cover 100% of return shipping
• Free prepaid return label provided by Loyal Hit LLC
• Full refund including any original shipping fees
• No restocking fees

• Return shipping is also free — we provide the prepaid label
• Return the pair in its original shoebox, unworn outdoors
• Full refund of the item purchase price upon receipt and inspection
• No restocking fees — ever

Refund Process

• Defective, damaged, or incorrect items: Full refund including original shipping fees. No restocking fee. Free return label provided.
• Wrong size or change-of-mind returns: Full refund of item purchase price. No restocking fees. Free return label provided.
• Refunds are processed within 5–7 business days after we receive and inspect the returned pair.
• You will receive a confirmation email once your refund has been issued.
• Depending on your bank or card provider, it may take an additional 2–5 business days for the funds to appear in your account.
• All refunds are issued to the original payment method. We do not issue refunds by cash, check, or store credit unless you specifically prefer the latter.

Damaged or Defective Items

If the pair you received is defective, damaged in transit, or incorrect, email us at contact@loyalhit.com within 7 days of delivery for our fastest resolution path — often a replacement or refund without needing to return the item at all.

Prefer to report it later, or just want the standard process? Defects remain fully covered under our regular 90-day return window — reporting within the first 7 days simply unlocks the quicker, return-free resolution above.

Based on the nature of the problem, we'll work with you on the most practical resolution — which may include:

• Shipping a replacement pair in the correct size at no cost
• Shipping a full replacement unit if the issue is a manufacturing defect
• Issuing a complete refund to your original payment method

Whether a physical return is needed will be determined case by case and communicated to you promptly. You do not need to return a damaged or defective pair unless specifically requested by our team.