Orders

Cancellation Policy.
Plans Change. We Get It.

At Loyal Hit LLC, we understand that plans can change. This page explains how to cancel an order, what happens after a cancellation is confirmed, and what your options are if your order has already shipped.

Last Updated July 2026

Applies To loyalhit.com

Overview

Can I Cancel My Order?

Yes — you can cancel your order at any time before it has been shipped. Once we receive and confirm your cancellation request, we will stop processing your order and issue a full refund with no fees or deductions.

Before Shipment — Full Cancellation

Cancel any time before your order ships
Full refund with no fees
Refund processed within 3–5 business days
Confirmation email sent immediately

After Shipment — Return Process

Direct cancellation is no longer possible
Return accepted within 90 days of delivery
Refund processed within 5–7 business days of receipt
Free return shipping, no restocking fees — ever

Process

How to Request a Cancellation

To cancel your order, please contact us as soon as possible using one of the methods below. Have your order number and full name ready so we can locate your order quickly.

contact@loyalhit.com +1 (201) 502-3437

Act fast: Orders are processed within 1 business day. The sooner you contact us, the higher the chance we can cancel before your order ships. Please use the subject line "Order Cancellation – [Your Order Number]" when emailing.

Already Shipped

What If My Order Has Already Shipped?

If your order has already left our fulfillment center, we're unable to cancel it. However, you can still return it under our 90-day return policy:

Contact us to initiate a return — we'll send return instructions and your RMA number
We provide a free prepaid return label — no cost to you, for any reason
No restocking fees — ever
Your full refund will be processed within 5–7 business days of us receiving the returned pair

For full details, please visit our Returns & Refunds Policy.

Mistakes Happen

What If I Ordered the Wrong Item?

Contact us immediately at contact@loyalhit.com or call +1 (201) 502-3437 if you realize you ordered the wrong size or pair. If your order hasn't shipped yet, we can cancel it and help you place a new order for the correct item. If it's already shipped, our 90-day return policy applies.

Rare Cases

Cancellations by Loyal Hit LLC

In very rare cases, Loyal Hit LLC may need to cancel your order. This may happen if:

The size or pair is out of stock or no longer available

We are unable to verify your payment details

We are unable to confirm your shipping address

There is a pricing or listing error on the product

If we need to cancel your order for any reason, you'll be notified immediately by email and a full refund will be issued within 3–5 business days — no action required from you.

What Happens Next

Refund After Cancellation

Your cancellation is confirmed and you receive a confirmation email from Loyal Hit LLC.
Your full payment is refunded to your original payment method — no deductions, no fees.
Refunds are processed within 3–5 business days of cancellation confirmation.
A refund confirmation email is sent to you once the refund has been issued.
Depending on your bank or card provider, it may take a few additional business days for the funds to appear in your account.