Frequently Asked
Questions.

Orders are processed within 1 business day (Mon–Sat). Standard delivery typically takes 1–3 business days after processing to the contiguous U.S. A tracking link will be emailed to you once your order ships.

If your order hasn't arrived within 7 days, please contact us at contact@loyalhit.com.

You can track your order by clicking the tracking link in your shipping confirmation email, or by entering your order number on our Track Order page. Please allow up to 48 hours after shipment for tracking updates to appear.

Yes! Loyal Hit LLC offers free standard shipping on all orders to all 50 U.S. states, with no minimum purchase required. No hidden fees, ever.

Currently, we only ship within the United States (all 50 states). We do not offer shipping to U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations at this time.

Orders placed before 2:00 PM EST on business days (Mon–Sat) are processed the same day. Orders placed after this time are processed the next business day.

We do not support multiple shipping addresses within a single order. For multiple destinations, please place separate orders for each address.

Please contact us immediately at contact@loyalhit.com or +1 (201) 502-3437. If your order hasn't shipped yet, we can update the address. If it's already shipped, we'll need to wait for the item to be returned before arranging redelivery.

If your package is marked undeliverable and returned to us, we'll contact you to arrange redelivery or issue a full refund.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Google Pay. All transactions are fully secured with SSL encryption and processed through PCI-DSS-compliant payment providers.

Yes. Our website is fully protected with SSL encryption, and all payments are processed through PCI-DSS-compliant payment gateways. Loyal Hit LLC never stores your full credit card number on our servers.

Yes, you can cancel your order any time before it ships. Please contact us as soon as possible at contact@loyalhit.com or +1 (201) 502-3437. Once an order has shipped, it can't be cancelled, but it can be returned under our 90-day return policy. Visit our Cancellation Policy for full details.

Please contact us immediately at contact@loyalhit.com or +1 (201) 502-3437 and we'll do our best to accommodate changes before the order ships.

We accept returns of every pair — for any reason — within 90 days of delivery. Simply contact us at contact@loyalhit.com or call +1 (201) 502-3437 to get started. For full details, visit our Returns & Refunds Policy.

• Defective, damaged, or incorrect items: We cover all return shipping costs with a free prepaid label.
• Wrong size or change of mind: We also provide a free prepaid return label — no cost to you, for any reason.

In every case, once we receive and inspect the returned pair, you'll get a full refund with no restocking fees, processed within 5–7 business days.

Once we receive and inspect your return, your refund will be processed within 5–7 business days. You'll receive a full refund. We never charge restocking fees.

Please email us at contact@loyalhit.com with your order number and the size you'd like instead. Our team will guide you through the return-and-reorder process — free of charge, since return shipping is always free.

Email us at contact@loyalhit.com with your order number and clear photos of the damage. You typically don't need to return the damaged pair — we'll replace it at no additional cost. If a replacement isn't available in your size, we'll issue a full refund.

We sincerely apologize for any errors. Please email us at contact@loyalhit.com with your order number and a description of the issue. We'll cover all costs to send you the correct pair and provide a prepaid return label if needed.

Every pair we sell is 100% brand new — never pre-owned. We don't carry used, refurbished, or secondhand footwear of any kind.

Check the size chart on each product page — fit can vary by brand and model. If you're between sizes or unsure, email us at contact@loyalhit.com before ordering. And if it doesn't fit once it arrives, our 90-day free return window makes it easy to size up or down.

Availability of half sizes and wide widths varies by model and is shown on each product page. If you don't see the size you need, contact us at contact@loyalhit.com and we'll let you know if it's expected back in stock.

Yes. Every pair sold on loyalhit.com is backed by our own 90-Day Quality Guarantee, plus any applicable manufacturer warranty. Coverage varies by brand and model. For more information, visit our Warranty & Replacement page.

Our guarantee covers manufacturing defects, shipping damage, and order errors. It generally doesn't cover normal wear and tear, misuse, or alterations made after purchase. Full detail is on our Warranty & Replacement page.

Contact us at contact@loyalhit.com with your order number, full name, a description of the issue, and photos if applicable. We'll work with you on a free replacement or full refund as quickly as possible.

Yes — every pair is 100% authentic, sourced through legitimate wholesale channels. We never sell counterfeit, replica, or gray-market goods. See our Product Authenticity & Sourcing page for full detail.

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